Privacy Policy

Welcome to Baba Ratna Plant Zone ("we," "our," or "us"). We are committed to protecting your personal information and respecting your privacy rights. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website (https://brpz.in), interact with our services, or communicate with us through electronic channels, including the WhatsApp Business Platform.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

We may collect information about you in a variety of ways depending on how you interact with us:

• Contact Information: Full name, email address, phone number, physical address, and organizational details provided when submitting inquiries or requesting services.
• WhatsApp Phone Number: Your WhatsApp phone number when you initiate or consent to communication via our official WhatsApp channels.
• Messages Sent Through WhatsApp: Message content, timestamps, media attachments, and metadata generated during conversations with our customer representative or automated messaging services via WhatsApp.
• Device & Browser Information: IP address, browser type, operating system, referring URLs, device characteristics, and browsing usage patterns collected automatically when accessing our website.

We use the collected information for legitimate business purposes, including:

• Customer Support: Responding to your inquiries, answering product/service questions, and providing technical or advisory support.
• Order Processing & Service Delivery: Managing purchase orders, seedling bookings, irrigation consultancy requests, billing, and fulfillment.
• Communication: Sending updates, transaction notifications, advisory notifications, and official service notices through email, SMS, or WhatsApp.
• Service Improvement: Analyzing usage trends, assessing customer feedback, and enhancing our website quality and customer interaction workflows.

We utilize Meta’s WhatsApp Business Platform to communicate with our customers efficiently. When you converse with us over WhatsApp, your messages and associated phone number are processed and transmitted through Meta’s secure messaging infrastructure.

Data processed through WhatsApp is handled in accordance with Meta's technical infrastructure standards and privacy policies. We do not use your WhatsApp contact details for unsolicited spam.

We value your privacy. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your data may only be shared under the following limited circumstances:

• Service Providers: Trusted third-party technology providers (such as Meta for WhatsApp Business solutions, cloud hosting providers, or logistics partners) who assist us in operating our business under strict confidentiality obligations.
• Legal Requirements: When required by law, regulation, subpoena, or government authority, or to protect the safety, rights, and property of Baba Ratna Plant Zone, our users, or the public.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal obligations, resolve disputes, or enforce our agreements. When personal data is no longer needed, it is securely deleted or anonymized.

We implement appropriate technical and organizational security measures to guard your personal data against unauthorized access, loss, misuse, or alteration. However, please be aware that no security system or internet transmission is guaranteed to be 100% secure.

Depending on your jurisdiction, you possess specific privacy rights regarding your personal information:

• Request Data Access: Obtain a copy of the personal data we hold about you.
• Request Correction: Request correction of inaccurate or incomplete personal records.
• Request Deletion: Request deletion of your personal information (subject to legal retention requirements). For detailed instructions, visit our Data Deletion Instructions page.

Our website may use standard cookies and similar session technologies to optimize website functionality, understand user navigation, and improve web user experience. You can choose to disable cookies through your individual browser options, though some features may function with reduced capability.

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices. The "Last Updated" date at the top of this page will be updated accordingly. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: